1 · Order processing
Orders are prepared within 1 to 3 working days after payment is confirmed. You get an email when they ship; for registered mail it includes the tracking code.
2 · Delivery times and costs
Portugal, standard mail (no tracking): €1.50, 3 to 5 working days. Portugal, registered mail (with tracking): €4, 3 to 5 working days. International, standard mail (no tracking): €3, 5 to 8 working days. International, registered mail (with tracking): €7, 5 to 8 working days.
Delivery times count from dispatch and are indicative. You choose the delivery method at checkout, before paying, where you see the exact cost.
3 · Carrier and receiving your order
We ship by post, with the method you choose at checkout (standard or registered), and we may change postal operator without notice, keeping the delivery conditions stated.
When you receive your order, check that the packaging is intact. If it is damaged, let us know within 14 days at hello@ohohlele.com, with photos, and we'll arrange an exchange or reshipment at no cost to you.
For registered mail, you may need to sign for the parcel or collect it at a post office; standard mail is left in your letterbox.
4 · Incorrect addresses and failed deliveries
Check your address before completing your purchase. If delivery fails because of an incorrect address or repeated absence, reshipping may cost extra.
If you need to change the address after completing your purchase, contact us as soon as possible — it may no longer be possible once the order has shipped.
5 · Delays and lost parcels
If your order hasn't arrived within 20 days of payment, write to us at hello@ohohlele.com. We'll investigate with the postal operator and, where appropriate, reship or refund.
6 · International orders and vending machine rental
Outside the European Union, customs duties, taxes or import fees may apply, payable by the recipient.
Vending machine rental: delivery, installation and collection of the machine are agreed in each event's quote, with transport costs depending on the area.
7 · Help and related policies
For shipping questions, write to hello@ohohlele.com with your order number. See the Returns Policy for the right of withdrawal or non-conforming products, and the Terms & Conditions for the purchase conditions.